It took Samsung a while,Poland but the company is now responsibly dealing with customers who bought its Galaxy Note7 smartphone from abroad and are using it in India.
SEE ALSO: Samsung India makes up to customers who pre-ordered Galaxy Note7Last week, Samsung announced a refund and exchange program in India, offering customers who had pre-ordered the Galaxy Note7 in the country either a full-refund or another Samsung flagship smartphone along with other freebies. Samsung had not launched the Galaxy Note7 in India.
The announcement, which comforted many customers, didn’t address the subset of people who had purchased the Galaxy Note7 from outside India. Samsung India is changing that now.
The company assures that customers who purchased the Galaxy Note7 from outside India are also eligible for a refund. "Consumers who have purchased Galaxy Note7 from overseas are eligible for refund. They need to bring the Invoice to the nearest service center and get a refund basis the invoice value. The validity of the same is November 1, 2016," a Samsung India spokesperson said.
The refund program in India follows global production and sales halt of the Galaxy Note7 smartphone. The company announced earlier this month that it won’t be making or selling any more of Galaxy Note7 smartphone after the replacement units were found catching fire as well.
Samsung had originally planned to begin selling the Galaxy Note7 in India on Sept. 2, but it had to postpone it to a later time. The company had however begun taking pre-orders for the flagship smartphone in late August in India. Many people had pre-ordered the smartphone in India, paying partial and full-amount in some cases. The company is now offering them an "exclusive" Samsung Galaxy S7 or Galaxy S7 edge, with a Samsung Gear VR and a Samsung Level U stereo wireless headset at no charge.
In addition, the company says it will also ship an Oculus content voucher to these customers, and offer a "one time screen replacement" on the new phone in case it breaks within the first year.
Topics Samsung
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